Privacy & Cookie Policy
Last updated: February 2026
Website: www.flexitutor.co.uk
Business name: FlexiTutor
1. Introduction
FlexiTutor (“we”, “us”, “our”) is a trading division of Tonic Flexi Limited (Co Reg: 16349529). Registered office 47 Brockhurst Road, Gosport, England, PO12 3AP. Registered with the Information Commission Office (Registration Certificate: ZB972485). Click HERE to view the online certificate. Any Data Protection request should be submitted to info@tonictuition.co.uk.
We are committed to protecting your privacy and handling your personal data transparently and securely. This Privacy & Cookie Policy explains how we collect, use, store and protect your information when you use flexitutor.co.uk, including our enquiry and booking forms for online tutoring sessions.
2. The Information We Collect
We collect personal data in the following ways:
A. Information You Provide via Forms
When you complete our contact form or booking form, we may collect:
• Parent/guardian name
• Student name
• Email address
• Telephone number
• Subject requirements
• Academic level
• Availability preferences
• Booking date and time
• Tutor selection (if applicable)
• Messages or additional notes
B. Information Relating to Minors
Our services are often used by students under 18. Where personal data relates to a child:
• Booking and payment must be made by a parent or legal guardian.
• We rely on parental/guardian consent for processing the child’s personal data.
• We only collect information necessary to provide tutoring services.
C. Payment Information
Payments are processed via secure third-party payment providers. We do not store full debit or credit card details.
D. Automatically Collected Data
When you visit our website, we may collect:
• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Date and time of visit
• Referring website
• Cookie data
3. Lawful Bases for Processing
We process personal data under the following lawful bases:
• Contractual necessity – to arrange and deliver tutoring sessions
• Consent – for non-essential cookies and certain communications
• Legitimate interests – to improve our services and manage bookings
• Legal obligation – to comply with tax, safeguarding or regulatory requirements
4. How We Use Your Data
We use personal data to:
• Respond to enquiries
• Arrange and confirm tutoring sessions
• Match students with suitable tutors
• Send booking confirmations and reminders
• Provide ongoing tutoring support
• Process payments
• Maintain internal records
• Improve website functionality
• Comply with legal obligations
We do not sell personal data to third parties.
5. Sharing Personal Data
We may share personal data with:
• Tutors delivering booked sessions
• Secure payment processors
• Website hosting providers
• IT and software service providers
• Professional advisers (accountants, legal advisers)
• Regulatory authorities where legally required
All third parties are required to respect the security of your personal data.
6. International Transfers
If any service providers are located outside the UK, we ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses).
7. Data Retention
We retain personal data only as long as necessary to:
• Provide tutoring services
• Maintain financial records (typically 6 years for HMRC compliance)
• Resolve disputes
• Meet safeguarding or legal obligations
When no longer required, data is securely deleted.
8. Data Security
We implement appropriate technical and organisational security measures including:
• Secure website hosting
• SSL encryption
• Restricted access to personal data
• Password-protected systems
While we take reasonable precautions, no system is completely secure.
9. Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request erasure (“right to be forgotten”)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO) ico.org.uk
10. Safeguarding & Online Tutoring
Where tutoring involves minors:
• Sessions are conducted in accordance with safeguarding best practice.
• Communication is limited to educational purposes.
• We may retain limited session records for safeguarding compliance.
Parents/guardians are responsible for supervising access to online tutoring platforms where appropriate.
11. Cookie Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help the website function properly and improve user experience.
Types of Cookies We Use
1. Strictly Necessary Cookies
These are essential for:
• Website functionality
• Booking form operation
• Security features
These cannot be disabled.
2. Analytics Cookies
These help us understand:
• Website traffic
• User behaviour
• Popular pages
These are only set with your consent.
3. Functional Cookies
These may:
• Remember user preferences
• Improve user experience
Managing Cookies
You can:
• Adjust browser settings to delete or block cookies
12. Changes to This Policy
We may update this Privacy & Cookie Policy periodically. The latest version will always be available on www.flexitutor.co.uk